1. GENERAL PROVISIONS: DEFINITIONS
1.1 Royal Household: which opens the building for visitors and holds regular exhibitions in the opened portion of the building.
1.2 Palace: the spaces open to the public in the Noordeinde Palace and the Royal Stables.
1.3 Visitor: any person who enters the Palace with a valid admission ticket (all ages) and valid ID (from age of 14).
1.4 Ticket: an E-ticket that grants access to the areas of the Palace that are open to the public.
1.5 Employee: a person who performs work in the employ of the Royal Household or a person who has been appointed by the Royal Household to perform work.
1.6 Ticket provider: the organisation charged with setting up and managing the environment in which visitors can reserve tickets.
2. APPLICABILITY
2.1 These Terms and Conditions shall apply to all Visitors to the Palace.
2.2 Deviations from these Terms and Conditions shall only be valid if they have been agreed explicitly and in writing.
3. ADMISSION TO THE PALACE
3.1 Visitors need a valid ticket and a valid proof of identity (only for visitors aged 14 and over) to enter the Palace. Your proof of identity is registered when entering the palace and kept until 6 August 2025 with due observance of GDPR legislation.
3.2 A Visitor shall be denied admission (or further admission) to the Palace if it appears that the Admission Ticket has not been issued by the Palace or a body authorized by the Palace for that purpose.
3.3 Visitors are requested to cooperate with bag checks and the inspection of any other objects by or on behalf of the Royal Household. Visitors may also be requested to consent to a body search. Visitors who refuse to cooperate with checks and/or body searches will be requested to submit proof of identity before leaving the Palace.
3.4 The Royal Household reserves the right to deny Visitors access to the Palace without refunding the Ticket if the Visitor concerned:
- Is in possession of objects prohibited by law or dangerous goods, including but not limited to: weapons, sharp objects or chemicals.
- Cannot be identified.
- Does not cooperate with a check or fails to comply with other instructions issued by employees;
- Is partially dressed or wearing clothing that may damage or injury the Palace, the collection or other persons.
3.5 The Royal Household shall be entitled to alter its opening hours by issues related to the Dutch Royal House and/or the Dutch State. The Palace shall be entitled to alter its opening hours to allow for occasional first-aid drills and emergency exercises or, in the event of an emergency, to allow for the total or partial clearance of the Palace as the Palace considers necessary. Such alteration in the opening hours shall not entitle a Visitor to the repayment of any admission charge which he/she may have paid.
3.6 Visitors under the age of 16 need to be accompanied by a person aged 18 years and above.
3.7 The Royal Household cannot be held responsible for incorrect ticket prices, opening hours or other information provided by third parties.
4. ENTRANCE TICKETS
4.1 Tickets can only be purchased at the website www.koninklijkeverzamelingen.nl/en/tickets.
4.2 For visitors aged 14 and over, only a Ticket combined with proof of a valid ID allows a visitor to enter the Palace.
4.3 The agreement between the Visitor and the Royal Palace is closed when the Ticket has been sent by email to the Ticketprovider.
4.4 The Ticket is only valid on the date and time specified at the Ticket.
4.5 The Ticket gives one person access to the Palace. After access, the e-ticket cannot be used again.
4.6 When buying your e-tickets you accept these conditions for visitors.
4.7 The visitor is responsible for a proper copy of the e-ticket. The barcode / ORcode on the e-ticket must be legible and readable.
4.8 The email confirmation is not an e-ticket, but the attachment is. A printout of the email confirmation does not give access to the Palace. The Ticket must be downloaded by the Visitor prior to the entrance check.
4.9 The Visitor is responsible for obtaining the right information about opening times on the website.
4.10 Reserved tickets cannot be cancelled or converted into different tickets. Tickets are not refunded.
4.11 Payments are made by credit card or PayPal / iDeal. On payment, the terms and conditions are
valid of the bank and/or payment module.
5. VISIT TO THE PALACE
5.1 The Visitor's visit to the Palace shall be at his/her own expense and risk.
5.2 During his/her visit to the Palace, the Visitor shall behave in accordance with the safety regulations, public order regulations, and other rules applying to museum visits. The Visitor shall also be obliged to immediately follow any directions and instructions given by recognizable officials of the Palace. Should any such official consider that the Visitor is behaving in any manner which contravenes the said regulations, standards, directions or instructions, he/she may be denied further admission to the Palace, without the Palace being liable to pay damages of any kind or to repay any admission charge which he/she may have paid.
5.3 Visitors are not permitted to bring in backpacks, bags, or objects larger than 30x30x15cm except for medical devices. Liquids, food, umbrellas, and back carriers for carrying children are not permitted either.
5.4 The Visitor shall be liable for any damage caused by any object (or similar) which he/she has taken with him/her past the ticket check in contravention of the provisions of article 5.3.
5.5 The Palace shall be entitled to refuse admission to the Palace, permanently or temporarily, to any visitor who during one or more previous visits to the Palace or to another museum has damaged an object through negligence, gross negligence or an intentional act or omission, or if there is a justifiable apprehension that the Visitor will cause damage. The Palace shall in any case be entitled to subject such a Visitor, during all his/her visits, to the measures stated. The Visitor shall be immediately notified of the decision to refuse admission, if possible, in writing.
5.6 In the event of an emergency, for example the sudden disappearance of a work of art, a terrorist attack or other kind of violence, the Palace shall be entitled to close the doors and then to let out Visitors one by one. The Visitor may then be requested to cooperate with the inspection, by or on behalf of staff of the Palace, of his/her bag and other objects. The Visitor may also be requested to permit himself/herself to be searched. A Visitor who refuses to cooperate with such inspection and/or search will be requested to furnish proof of identity before leaving the Palace.
5.7 Camera surveillance is in place for security purposes.
5.8 The Palace regularly grants permission for reports (photo, film or video) to be made in and around the Palace. The material produced may be used for marketing purposes on the website, in brochures, etc. By purchasing an Admission Ticket, the Visitor states that he/she agrees to the publication of this material. Any objections a Visitor may have to the publication of visual material in which he/she is recognizable should be made known to the Palace which will do its utmost to prevent publication of the material.
6. CODE OF CODUCT/ HOUSE RULES
6.1 While in the Palace, a Visitor:
- shall not offer goods of any kind for sale to third parties, or provide goods free of charge;
- shall not hinder other visitors, including, but not exclusively, by interfering for a long period with their view of objects on display or by making noise (including, but not exclusively, by using a mobile telephone, walkman, mp3-players etc.);
- shall not bring backpacks, bags, suitcases or objects larger than 30x30x15 cm except for medical devices. Liquids, food, umbrellas and back carriers for carrying children are not permitted either.
- shall not bring with him any animal (including a pet), except if such animal is a guide dog;
- shall not smoke;
- shall not use a mobile phone;
- shall not touch objects on display;
- shall not take photographs involving the use of lamps, flash equipment and/or a tripod and/or a selfiestick;
- shall not make video recording, not even with a mobile phone;
- shall not make wedding photos.
6.2 Parents, teachers and other supervisors shall be responsible and accountable at all times for the behavior of the minors, individuals or groups whom/which they have brought into the Palace.
6.3 Without prejudice to the provision in 6.1h and 6.1i, photographs, video recordings or films made in the Palace may only be used for commercial purposes with the explicit written consent of the Palace, with the relevant rates of payment applying.
7. REPAYMENT
7.1 The following circumstances shall in no case lead to any obligation on the part of the Royal Household to repay to the Visitor any moneys paid or to pay damages:
- the loss of the Ticket;
- objects in the permanent collection of the Palace or in temporary exhibitions not being visible;
- the opened areas of the Palace being partially closed, including, but not exclusively restricted to, its being partially closed as a result of the construction or dismantling of exhibitions;
- nuisance or inconvenience caused by other visitors, including, but not exclusively restricted to, noise, inappropriate behavior (including molestation), or theft;
- damage caused by other visitors;
- nuisance or inconvenience caused by maintenance work, including, but not exclusively restricted to, rebuilding or the arranging/rearranging of rooms;
- nuisance or inconvenience caused by facilities in the Palace not functioning properly.
8. LIABILITY
8.1 The Royal Household shall only be liable for damage sustained by the Visitor which is the direct consequence of gross negligence or of an intentional act or omission on the part of the Palace. Liability is in any case limited to the lower of the following two sums:
8.2 In the event of damage in the form of death or physical injury, the total liability of the Royal Household shall in no case amount to more than the damage repayment specified in article 8.1 above.
8.3 The Palace shall in no case be liable for indirect damage, including consequential damage, lost profits, salary, or savings etc.
9. FORCE MAJEURE
9.1 Any foreseeable or unforeseeable circumstance which impedes the performance of the agreement by the Royal Household, either permanently or temporarily, in such a way as to make performance of the agreement impossible or difficult shall constitute force majeure with respect to the Royal Household and as such shall mean that the Royal Household shall not be accountable for any resulting shortcoming.
9.2 The said circumstances shall include circumstances affecting persons and/or services and/or institutions which the Royal Household wishes to make use of in performing the visitor agreement, as well as everything which shall constitute force majeure with respect to the aforesaid, or which shall constitute a suspensive condition, a condition subsequent, or an attributable shortcoming on the part of the aforesaid.
10. LOST PROPERTY
10.1 Lost property found by Visitors in the Palace should be handed either to a member of the Palace staff or to the ticket desk or the audio desk of the Palace.
10.2 The Royal Household shall take charge of any lost property and, should it be valuable, shall pass it on to the Den Haag police.
10.3 Should the supposed owner of a piece of lost property contact the Royal Household, he/she shall have the option of collecting the property himself/herself. In either case, the owner shall furnish proper proof of identity.
10.4 The Royal Household retains the right to destroy lost property that has not been claimed within three months.
11 COMPLAINTS
11.1 Complaints can be submitted in writing by the Visitor to the Royal Household within six weeks after the visit to the Palace via bezoekersinformatie@dkh.nl.
12. OTHER TERMS AND CONDITIONS AND APPLICABLE LAW
12.1 The applicability of these General Terms and Conditions for Visitors shall not prejudice the potential applicability of other contractual terms and conditions and/or regulations applied by the Palace.
12.2 These General Terms and Conditions for Visitors and the agreement between the Visitor and the Palace shall be subject to Dutch law.